Product Support Engineer Jobs in India are an excellent opportunity for technical professionals who enjoy solving complex software problems while helping customers succeed. Scrut Automation is hiring a Product Support Engineer for a full-time, remote role in India. This position is suitable for candidates with 1-3 years of experience in product support, SaaS support, technical troubleshooting, customer success, or software operations.
As a Product Support Engineer at Scrut Automation, you will investigate product issues, analyse logs and API responses, support integrations, communicate with customers, and collaborate closely with Engineering and Product teams. The role works during business hours as part of a rotational 24×5 support coverage model.
Table of Contents
| Job Details | Information |
|---|---|
| Job Title | Product Support Engineer |
| Company | Scrut Automation |
| Job Location | India – Remote |
| Employment Type | Full-Time |
| Experience Required | 1-3 Years |
| Shift | Business Hours; 24×5 Rotational Coverage |
| Industry | SaaS, Information Security, Compliance Automation |
| Skills | React, Node.js, REST APIs, SaaS Tools |
Product Support Engineer Job Overview
This Product Support Engineer role blends technical debugging with customer communication. You will take ownership of customer-reported issues from initial triage through investigation, workaround, resolution, and follow-up. Candidates should be comfortable reading technical details such as browser errors, API requests, HTTP response codes, application logs, and integration configurations.
Scrut Automation operates in the security, risk, and compliance automation space. Its platform helps organisations streamline compliance operations, evidence collection, risk workflows, and continuous monitoring. Learn more about the company and its platform through the official Scrut Automation website.
For candidates searching for Product Support Engineer Jobs in India, this opening offers exposure to modern SaaS systems, cloud integrations, authentication workflows, customer support operations, and cross-functional collaboration.
Key Responsibilities of a Product Support Engineer
Technical Troubleshooting and Ticket Resolution
The selected candidate will investigate and resolve P0-P4 product support tickets across different modules of the platform. Day-to-day work may include examining application logs, analysing error messages, reviewing API traces, reproducing reported issues, and identifying likely root causes.
You will also document findings in structured bug reports that help Engineering and Product teams understand the issue, its impact, reproduction steps, expected behaviour, actual behaviour, and relevant technical evidence.
Key technical responsibilities include:
- Own product support tickets from first response to final resolution.
- Analyse platform behaviour, logs, browser-console errors, and API responses.
- Reproduce customer-reported problems in a controlled environment.
- Identify workarounds where a permanent fix requires more time.
- Create clear bug reports and escalation notes for internal teams.
- Maintain support runbooks, troubleshooting guides, and knowledge-base articles.
- Help identify recurring issues and recommend product improvements.
Customer Communication and Experience
A strong customer-first approach is essential for this role. You will communicate with customers through ticketing systems, Slack, email, and other approved support channels. Clear, accurate, empathetic communication is as important as technical investigation.
The Product Support Engineer will keep customers informed about progress, estimated timelines, known limitations, workarounds, and next steps. Candidates should be able to translate technical findings into simple, useful guidance for non-technical users.
Integration and SaaS Tool Support
Many Product Support Engineer Jobs in India require familiarity with cloud systems and third-party integrations. In this role, you may troubleshoot integrations involving AWS, Google Cloud Platform, Microsoft Azure, HRIS platforms, ITSM tools, identity systems, APIs, webhooks, OAuth flows, and authentication configurations.
You should understand how SaaS applications exchange data and how to investigate common integration errors, including expired credentials, missing permissions, invalid API payloads, webhook failures, authentication issues, and rate limits.
Required Skills and Qualifications
| Skill Area | What Scrut Automation Is Looking For |
|---|---|
| Experience | 1-3 years in technical support, SaaS support, product support, customer success engineering, or a related role |
| Front-End Knowledge | Working knowledge of React and browser developer tools |
| Back-End Knowledge | Basic working knowledge of Node.js and application data flow |
| API Skills | REST APIs, Postman, curl, HTTP status codes, JSON payloads |
| Debugging | Ability to analyse logs, errors, API traces, and browser-console output |
| Integrations | Familiarity with OAuth, webhooks, authentication, and SaaS integrations |
| Tools | Exposure to ticketing tools, Slack, Jira, Plain, or similar systems |
| Communication | Clear written communication and strong customer ownership |
| Cloud Exposure | AWS, GCP, or Azure knowledge is beneficial |
| Documentation | Experience creating support documentation, runbooks, or knowledge-base content is a plus |
Why Work at Scrut Automation?
Scrut Automation provides a chance to work in a growing B2B SaaS environment focused on information security and compliance. The company’s platform supports teams managing frameworks such as SOC 2, ISO 27001, GDPR, and other security and privacy requirements. Its official help centre also provides useful insight into its product areas, including integrations, continuous compliance, risk management, asset management, and audit readiness: Scrut Help Center.
This role may be particularly valuable for candidates who want to develop expertise across:
- SaaS product support and incident management
- APIs, integrations, and authentication systems
- Customer communication in technical environments
- Cloud and security-compliance workflows
- Product documentation and operational excellence
- Collaboration with Engineering and Product teams
The company highlights a flat-hierarchical culture, learning opportunities, medical insurance coverage, competitive compensation, and an employee-friendly work environment.
Who Should Apply?
Apply for these Product Support Engineer Jobs in India if you are a technically curious professional who enjoys finding answers, helping users, and improving products. This role can suit candidates with experience in technical support, SaaS support, software testing, implementation support, customer success, IT operations, or junior development roles.
You should consider applying if you can confidently:
- Explain an HTTP error or API response to a customer.
- Use browser developer tools to inspect application issues.
- Test an API with Postman or curl.
- Understand basic database and application data flow concepts.
- Manage multiple tickets without losing ownership or context.
- Write clear updates, bug reports, and troubleshooting documentation.
- Learn unfamiliar SaaS tools quickly.
- Work effectively in a remote, cross-functional environment.
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How to Apply for Product Support Engineer Jobs in India
To apply, visit the verified official Scrut Automation careers page or the original job listing shared by the employer. Review the role requirements carefully and submit an updated resume highlighting relevant product support, SaaS, API, troubleshooting, Node.js, React, integration, and customer communication experience.
Before applying, ensure your resume includes:
- Your experience with support tickets or customer-facing technical issues.
- API testing tools such as Postman or curl.
- Relevant SaaS platforms, ticketing systems, Slack, or Jira experience.
- Debugging examples involving logs, browser tools, integrations, or APIs.
- Cloud exposure, if applicable, including AWS, GCP, or Azure.
- Documentation, knowledge-base, or runbook contributions.
Frequently Asked Questions
What is the experience requirement for this role?
Scrut Automation is seeking candidates with 1–3 years of relevant experience in technical support, SaaS support, product support, customer success engineering, or a related technical role.
Is this a remote job in India?
Yes. This Product Support Engineer opening is listed as a remote, full-time opportunity for candidates based in India.
What skills are important for Product Support Engineer Jobs in India?
Important skills include React, Node.js, REST APIs, Postman, curl, browser debugging tools, SaaS integrations, OAuth, webhooks, customer communication, ticket management, and documentation.
Does this role involve customer communication?
Yes. The role requires regular customer communication through ticketing tools, Slack, email, and related support channels while meeting applicable service-level expectations.
Is cloud knowledge required?
Exposure to AWS, GCP, or Azure is listed as a good-to-have qualification. Candidates with cloud integration or troubleshooting experience may have an advantage.
What shifts will the selected candidate work?
The position follows business hours and contributes to rotational 24×5 support coverage.
Disclaimer
RozgarAI.com is an independent job-information platform and is not the employer, recruiter, or authorised representative of Scrut Automation unless explicitly stated otherwise. Job details, eligibility criteria, salary, location, application process, and hiring status may change without notice. Candidates must verify all information directly through the employer’s official website or verified job listing before applying. RozgarAI.com does not charge applicants any fee for job applications and does not guarantee interview calls, selection, or employment.
